Terms and Conditions
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Terms and Conditions

Matakana River Tours Terms and Conditions


To purchase any travel services offered by Matakana River Tours constitutes a contractual arrangement between you (the traveler) and Matakana River Tours Tours and represents your acceptance of Terms and Conditions set out herein.

Please ensure that you read carefully and understand these Terms and Conditions prior to booking.



All prices are in NZ Dollars and include GST.

Credit Card details will be taken at the time of booking.

Payments are processed when the booking is made.



You are required to arrive 15 minutes prior to your scheduled Matakana River Tours booking to check-in with the team and receive your boat ticket.

The tour starts at the designated time. We will not hold the boat for late arrivals.

We do not provide refunds if you arrive late and miss the tour



If a Matakana River Tours Tour is cancelled due to weather or sea conditions, pre-booked passengers will be refunded for the full amount of their booking. Refunds are made through our online booking system and take up to five business days to process. Funds will be deposited to the credit card used to make your initial booking.

If you are late and miss your tour, you will not be refunded.




To cancel and receive a refund for your pre-booked tour or activity, you must contact us 24 hours prior to your booking.

We do not provide refunds for same-day cancellations.



While we always endeavour to avoid cancellations and changes, we must reserve the right to do so.

However, we promise we will only cancel your confirmed booking where we are forced to do so as a result of circumstances outside our control, like sea or weather conditions.

If your booking is cancelled you will be notified as early as possible via text message on the cell phone number provided in your booking. You can reschedule your booking for another day, or receive a full refund.



Any abnormal incidents including injuries, service problems, cancellations of a service or dissatisfaction must be reported to Matakana River Tours LTD to allow us an opportunity to rectify the situation or provide assistance.



If you have a complaint while on the tour, you must report it at the time to a representative of Matakana River Tours.

If you remain dissatisfied, you must send us full details of your complaint in writing within 10 days of your return from the tour.

We regret we cannot accept liability in relation to any other complaint or claim which is not notified entirely in accordance with this clause



Matakana River Tours LTD has reserved the right to photograph and film any event for media publication.

Matakana River Tours LTD may vary these terms and conditions at any time.

Any variations become effective on posting.

By making a purchase through this site after the terms and conditions have been varied, you agree to be bound by the variation.



Matakana River Tours uses a booking system provided by Fareharbor.

We protect your credit card information during transmission by using the Secure Sockets Layer (SSL) protocol, which encrypts your information when transmitted over the Internet.

Your credit card details are not held by Fareharbor and cannot be accessed by Fareharbor staff


Security of your Personal Information


Matakana River Tours strictly protects the security of your personal information and honours your choices for its intended use.



Your personal information is never shared outside the company without your permission, except under conditions explained below.

Inside the company, data is stored in password-controlled servers with limited access.

Your information may be stored and processed in New Zealand or any other country where Matakana River Tours, its subsidiaries, affiliates or agents are located.



To ensure we are publishing content customers need and want, Matakana River Tours collects aggregated site-visitation statistics using cookies.

We do not track individuals’ use of the site.

When someone visits the site, a cookie is placed on the customer’s machine (if the customer accepts cookies) or is read if the customer has visited the site previously.

Web beacons, also known as clear gif technology, or action tags, assist in delivering the cookie. This technology tells us how many visitors clicked on key elements (such as links or graphics) on a Matakana River Tours Web page. We do not use this technology to access your personally identifiable information on Matakana River Tours ; it is a tool we use to compile aggregated statistics about Matakana River Tours Web site usage.

We do not share tracking information outside of Matakana River Tours, and do not allow other companies to place clear gifs on our sites.

Matakana River Tours also uses cookies in connection with the use of your account on the Matakana River Tours Web site as explained above.

If you choose to not have your browser accept cookies from the Matakana River Tours Web site, you will be able to view the text on the screens, however you will not experience a personalized visit nor will you be able to subscribe to the service offerings on the site.



Matakana River Tours Statement of Privacy

Matakana River Tours are committed to protecting your privacy and to developing technology that gives you the most powerful and secure on-line experience. You can travel through most of our site without giving us any information about yourself. But sometimes we do need information to provide services that you request, and this statement of privacy explains data collection and use in those situations. Please read the complete Matakana River Tours privacy statement.

Your Personal Information

We will ask you when we need information that personally identifies you (personal information) or allows us to contact you. Generally, this information is requested when you are asked to register before ordering e-mail newsletters, joining a limited-access premium site, or when purchasing.

Personal information collected is limited to e-mail address, language, country or location, but may include other information when needed to provide a service you requested. For example: If you choose to make a purchase, we will request personal information such as: name, address, telephone number, credit card number and shipping information.

If you ever want to review or update your profile, simply visit the Specific area and edit your personal information.

We use your personal information for four primary purposes:

  • To make the site easier for you to use by not making you enter your personal information more than once.
  • To help you quickly find services or information on this web.
  • To help us create and deliver content most relevant to you.
  • To alert you to special offers, updated information and other new services from Matakana River Tours.

We occasionally hire other companies to provide limited services on our behalf, including packaging, mailing and delivering purchases, answering customer questions about products or services, sending postal mail and processing event registration. We will only provide those companies the information they need to deliver the service, and they are prohibited from using that information for any other purpose.

Matakana River Tours will disclose your personal information, without notice, only if required to do so by law or in the good faith belief that such action is necessary to:

(a) conform to the edicts of the law or comply with legal process served on Matakana River Tours or the site;

(b) protect and defend the rights or property of Matakana River Tours and its family of Web sites, and,

(c) act in urgent circumstances to protect the personal safety of users of Matakana River Tours , its Web sites, or the public.



Control of your Personal Information

When you register, or otherwise give us personal information, Matakana River Tours will not share that information with third parties without your permission, other than for the limited exceptions already listed. It will only be used for the purposes stated above.

Matakana River Tours may send out periodic e-mails informing you of technical service issues related to our product. You will not be able to choose to unsubscribe to these mailings, as they are considered an essential part of the service you have chosen.

Access to your Personal Information

We will provide you with the means to ensure that your personal information is correct and current.

You can:

  • View and edit personal information you have already given us.
  • Subscribe or cancel subscriptions to newsletters about our services and products.


Intellectual Property; Limited use of this web site.

Matakana River Tours makes this web, including all information, files, text, graphics, software, and products available for your use subject to the terms and conditions set forth in this document and any changes to this document that Matakana River Tours may publish from time to time (collectively, the “Terms of Use”).

Copyright, trademark, patent, and/or other intellectual property laws protect the Materials in this web, as well as their selection and arrangement.


Any unauthorized use of the Materials may violate such laws and the Terms of Use. Except as expressly provided herein, Matakana River Tours and its suppliers do not grant any express or implied rights to use the Materials and Services. You agree not to copy, republish, frame, transmit, modify, rent, lease, loan, sell, assign, distribute, license, sub-license, reverse engineer, or create derivative works based on this web, its Materials, or its selection and arrangement, except as expressly authorized herein.

  1. This web may not be modified or altered in any way.
  2. This web may not be distributed or sold, rented, leased, or licensed to others.
  3. You may not remove any copyright or other proprietary notices contained in the Matakana River Tours Content and User Content.
  4. Matakana River Tours reserves the right to revoke the authorization to view, download, and print this web at any time, and any such use shall be discontinued immediately upon notice from Matakana River Tours.



The information in this website is general in nature only.

Although the information in this website is believed to be accurate, no liability (whether as a result of negligence or otherwise) is accepted for any loss of any kind that may arise from actions based on the contents of this website.



The trademarks, logos, and service marks (“Marks”) displayed in this web are the property of Matakana River Tours or other third parties.

You are not permitted to use the Marks without the prior written consent of Matakana River Tours or such third party that may own the Marks.

Matakana River Tours and the Matakana River Tours logo are trademarks of Matakana River Tours.



By accessing this Site, you and Matakana River Tours agree that all matters relating to your access to, or use of, this web shall be governed by the statutes and laws of New Zealand, without regard to the conflicts of laws principles thereof.

You and Matakana River Tours also agree and hereby submit to the exclusive personal jurisdiction and venue of the Supreme Court of Auckland with respect to such matters.



PRICES (if applicable)
This website might contain price information.

The price advertised may not be the same price charged to the credit card account due to exchange rate fluctuations.

This means that because we are based in New Zealand, we have to convert your purchase to New Zealand dollars at the exchange rate on the day it is processed.

So if you purchase on this website, you will always be charged the equivalent in New Zealand dollars at the bank exchange rate of the day.



It is the express wish of the parties that the Terms of Use and all related webs have been drawn up in English.